Question 1

Can I return or exchange items?

Accepted Answer

All sales are final. However, if you receive an item that is damaged right out of the box, you may request an exchange by providing photo proof within 3 days of receiving the product.

Question 2

Where can I pick up my order?

Accepted Answer

You can pick up your order from one of the following WCC campus locations:
CC3 Campus (Surrey)
Scott Road Campus
Abbotsford Campus
You’ll be notified when your order is ready for pickup.

Question 3

Do you offer shipping?

Accepted Answer

No, we currently only offer Campus Pickup in Surrey and Abbotsford.

Question 4

Will I be notified when my order is ready?

Accepted Answer

Yes, you'll receive an email confirmation once your order is processed and ready for pickup or has been shipped.

Question 5

Are there exclusive or limited-time items?

Accepted Answer

Yes! We frequently release limited-edition designs and seasonal collections. Be sure to check back often or follow us on social media to stay updated.

Question 6

Can I purchase items in person?

Accepted Answer

Some merch may be available during special events or campus pop-ups, but for the full collection and guaranteed availability, please shop online.

Question 7

What payment methods are accepted?

Accepted Answer

We accept all major credit cards and Interac payments through our secure online checkout.

Question 8

What if I ordered the wrong size?

Accepted Answer

You can exchange the item for the correct size assuming that it is unwashed, unworn and in perfect condition.

FAQ

Frequently asked questions